Frequently Asked Questions

How do I sign up for my free trial?

  1. Select one of the many signup buttons on the homepage; the buttons are located in the top menu or on the courses.
  2. Follow instructions as prompted.

What does free trial mean?
Our free trial is exactly that. We will give you up to 6 lessons free, depending on the course you select. This is to give you a clear idea of what the course entails and how it is taught. After your trial lessons are over, if you are happy, you can choose to continue and pay for the course. If the course wasn’t for you, then that’s ok too, nothing further for you to do. Perhaps, a different course may interest you?!

Do I need to provide payment details when signing up for free trial?
No, we do not need your payments details, our free trial is free, simple and no catch!

How long do I have access to the free trial lessons?
As long as you want; there are no time restrictions on the free trial content.

What is the 30 Day Money Back Guarantee?
At Seekhana Academy we are proud of our courses and are happy to offer a 30 day money back guarantee with no questions asked. Our refund policy is good for all individual course sales. Course fees can be refunded in full at any time during the first 30 days from the purchase date. After the 30 day period has past you will not be able to get a full refund.

How do I get my 30 Day Money Back Guarantee Refund?
All you need to do is let us know you want a refund by submitting a request. Your refund request will be processed within 48 hours during a normal working week, however, it may take up to 72 hours if your request is sent in on the weekend.

We guarantee that all of our courses will meet or exceed your expectations. If you are not 100% satisfied with a course - for any reason at all - simply request a full refund. This offer is of course subject to the final exam not being taken; once the City and Guilds exam has been successfully passed (and a certificate issued), the money-back guarantee is considered void and no longer applies.

This is our promise to you. We want our learners to be happy with the course(s) and service they receive from us. There are no games (excuse the pun), tricks or hidden agendas.

We just want you to order with confidence, knowing you have our guarantee of your money back within the 30 day period if the course is not what you expected. You simply have nothing to lose!

I forgot my password, what do I do?

  1. Go to https://www.seekhana.com/social/user/auth/forgot
  2. Enter the email address associated with your account.
  3. You will be sent an mail containing further instructions if the email address you entered was valid.